GoHighLevel location statuses

On Sub-accounts, the GoHighLevel column shows each sub-account’s location in one of five statuses, with a line under it that says why. When there’s something to do, the sub-account has an alert: click the alerts button next to its name (it says, for example, 1 alert) to see each alert and its button. A location moves through the statuses until it shows Live.

A sub-account with more than one location gets one alert per location. The Not on Ready and Disconnected alerts start with that location’s name. The others (No number, Not registered, Registration needs changes) are one alert per sub-account, without a name.

#Link

A sub-account with no location shows a Link button while a location is waiting to be linked. Click it, pick the location (search by its name or its GoHighLevel ID) and click Link. To link several at once, click Link N at the top of the list, where N is the number of locations waiting. See link your locations.

#Live

It texts through Ready. The line under it shows when it last synced, for example Synced Nov 14. Nothing to do.

#In progress

Nothing to press. The line says which:

• Carriers are reviewing its registration. The brand takes about 1 to 24 hours, the campaign 2 to 7 days.
• Ready Bot is switching it now. It usually takes about a minute.

Until it’s done, the location keeps texting through LeadConnector.

#Needs setup

It can’t send yet. The line says what’s missing, and the sub-account’s alert has the button:

• No phone number yet: the alert is No number. Click Buy number, or port yours.
• No approved registration yet: the alert is Not registered. Click Register, and in the Add a registration window pick Share your sending capacity or Register a new business. If carriers asked for edits, the alert is Registration needs changes, and Fix opens the registration. See register the business.

#Not on Ready

It can send, but GoHighLevel still sends its texts through LeadConnector. The line says why: it still texts through LeadConnector (it was never switched), it was switched back to LeadConnector (someone changed its Telephony Provider back), or the reason Ready Bot couldn’t switch it.

Its alert is Not on Ready. Click Switch to Ready and Ready Bot switches it. If sending the bot again can’t work, the button opens a window instead that says why and how to switch it yourself. Every reason and its fix is on the Ready Bot page.

#Disconnected

Ready lost access to the location, so nothing sends for it. If Ready was removed from the location in GoHighLevel, the list doesn’t show it: open the sub-account’s card to see that. The line says which. Its alert is Disconnected: click Reconnect and approve Ready in GoHighLevel.

#When the statuses don’t load

When Ready couldn’t load your GoHighLevel locations, it can’t say where each one is, so the column shows only the location’s ID. (Status not loaded appears on the sub-account’s own card.) A notice at the top of Sub-accounts says so. Click Try again in it. Your texts keep sending while this shows.