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GoHighLevel after setup

Once setup is done, you keep working in GoHighLevel. Here’s what’s different, how to pick the sending number, fixes, and how to disconnect.

#What changes

  • Replies land in GoHighLevel Conversations, as before. Ready adds the person as a contact if they’re new.
  • Opt-outs: when a contact texts STOP, Ready turns on DND for them in GoHighLevel (all channels) and tags them sms_stop_keyword. If they text START later, Ready lets texts through again and removes the DND it set in GoHighLevel; a DND you set yourself stays.
  • Other DND Ready sets: a number on a known TCPA litigator list gets DND (all channels) and the tag tcpa_litigator. A reply with profanity is treated as STOP and tagged profanity_opt_out. A landline or a number that cannot take texts gets DND for SMS only, with the reason sms_invalid_number; Ready lifts that one itself if the number later replies.
  • Quiet hours: Ready sends between 8am and 9pm in the contact’s local time (8am to 8pm in Florida and Oklahoma, and 9am to 8pm in Connecticut). A text outside those hours goes out by itself when they open. GoHighLevel shows it as pending, with a "Held until" note in the conversation, so don’t send it again.
  • Failed texts show as failed in GoHighLevel with the reason, and delivered texts show as delivered. The full record is in Reports → Logs in Ready.
  • Images: a photo you attach is sent as a picture message (MMS). Attach more than one and only the first is sent.
  • Opt-out line and business name are added to texts, as set in Settings → Compliance.
  • Registration happens in Ready’s Registration tab, not GoHighLevel’s Trust Center. Until it’s approved, a sending limit applies.

#The GoHighLevel card

Open a sub-account on Sub-accounts. Its GoHighLevel card shows the linked location, its status and the line under it, and these controls:

  • Change: move the location to another sub-account, or disconnect it (see Move a location).
  • Import contacts or Continue import: bring in the location’s contacts now, when they haven’t all come in.
  • Sync texts to GoHighLevel: on by default. Turn it off if this sub-account uses GoHighLevel for calls only. Replies then stay in Ready and don’t show in GoHighLevel Conversations. Calls sync either way.
  • Keep them in GoHighLevel: see below. Only your main account can change it.
  • Show reps: give each GoHighLevel user their own sending number (see One number per rep).

#Keep your sub-accounts in GoHighLevel

Turn on Keep them in GoHighLevel and your sub-accounts never log in to Ready. They get one Ready page inside GoHighLevel, under your brand. The switch applies to every sub-account, not only the one you opened. To choose which tabs a user sees on that page, use User visibility on the sub-account’s page: the same tabs show in Ready and inside GoHighLevel.

#Move a location to another sub-account

Click Change on the GoHighLevel card. Under Link it to, pick a sub-account that has no location yet, and click Move. The location’s texts and calls from GoHighLevel then go through that sub-account. The old sub-account keeps its numbers, contacts and conversations. Each rep’s own number is cleared, so set them again with Show reps.

#Choose which number sends

Without a tag, a text goes out from the rep’s number when one is set (see One number per rep below), otherwise Ready chooses one of your numbers for it. To choose yourself, add a tag anywhere in a GoHighLevel SMS. Ready picks the number and removes the tag before sending, so the contact never sees it. It isn’t counted or billed.

  • #from:local#: ignore the rep’s number and any pinned number and use your number closest to the contact’s area code. Without a tag Ready already does this when Local presence is on, unless the rep has a number.
  • #from:even#: new contacts go to your least-used number, inside the local area-code group when Local presence is on. A contact keeps the number it already texts with.
  • #from:+15551234567#: always that number. Spaces, dashes and brackets are fine.

For example, Hi {{contact.first_name}}, want me to get you booked? #from:local# reaches Sarah as "Hi Sarah, want me to get you booked?" from a number near her.

One number per rep: on Sub-accounts, open the sub-account, click Show reps on its GoHighLevel card, and pick a number for each rep. Their texts and workflow texts to their contacts go out from it. For a rep who is on your Ready team, pick their Ready login instead: they text from that login’s number, set in Settings → Team. A #from tag always wins.

#Watch: send texts from GoHighLevel

Two minutes: real texts from GoHighLevel Conversations and a workflow, through Ready, to a phone. Can’t play it here? Open the video.

Want to call from GoHighLevel too? See Ready Dialer.

#Troubleshooting

  • Can’t see Additional Settings or Telephony Provider: sign in to GoHighLevel as an agency admin (see Switch it yourself) and open the sub-account’s Settings again. On older accounts it’s Phone Numbers → Advanced Settings → SMS Provider.
  • Ready isn’t in the Telephony Provider list: Ready isn’t installed on that sub-account. Install it again with both boxes ticked.
  • Texts still go out through LeadConnector: Ready only switches a sub-account once it has a number and an approved registration, so check those first. Both done? Switch it yourself: select Ready and click Save, even if it looks selected. Wait a few minutes and test again.
  • GoHighLevel says Sent but nothing arrives: the sub-account isn’t connected to Ready. On Sub-accounts, click Link on the Ready sub-account’s row and choose the location. A sub-account that already holds a location has no Link button, because each sub-account sends for one location. Link the location to a different sub-account instead.
  • GoHighLevel shows failed: the reason is on the message. Usually a low balance (top up), no active number (get one), an opted-out contact, quiet hours, or the sending limit before registration is approved.

#Disconnect Ready

  1. On Sub-accounts, open each sub-account and click Change on its GoHighLevel card. Under Link it to, pick None, disconnect it, type the location’s name to confirm, and click Disconnect. GoHighLevel stops sending that location’s texts through Ready. Contacts and messages in Ready stay.
  2. Send a test text from GoHighLevel. If it fails, check the sub-account’s Telephony Provider and uninstall Ready from it in GoHighLevel.

Numbers you ported stay with Ready. To move one to another provider, email support@tryready.com before you release it: a released number can’t be ported.