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Move your numbers to Ready

Want to keep the numbers your contacts already know? You can port them to Ready. You get the port out details from the company that has them now, then fill in one form in Ready and sign the letter of authorization there. We handle the rest.

#Before you start

  • An approved registration in Ready. Your old registration doesn’t move with the numbers. Check Registration so the numbers can text the day they land.
  • GoHighLevel connected, if you use it. Follow GoHighLevel setup first, so texts from GoHighLevel go out through Ready.
  • US or Canada numbers. Message us first about anything else.

#Where are your numbers now?

Check Settings → Phone System in GoHighLevel. Numbers bought in GoHighLevel are on LeadConnector. If your agency connected its own Twilio, they’re on Twilio. Anything else is with another carrier. Find your case below.

#Numbers on LeadConnector

#Open a GoHighLevel support ticket

As an agency admin, open a support ticket inside GoHighLevel (not chat: a ticket gets you the answer by email). Paste this in:

Subject: Port out details for my LeadConnector numbers

Hi, I’d like to port my LeadConnector phone numbers out to another carrier. Can you send me the port out details for these numbers: the account number, the port out PIN, and the business name and service address exactly as they’re listed on the account. If there’s a recent invoice or CSR for the phone service, please send that too.

Sub-account: [your sub-account name]
Numbers: [list every number you want to move]

Thanks

When GoHighLevel replies, go to Fill in the form.

#Numbers on your own Twilio account

Twilio doesn’t send paper bills, so the proof is your account itself. You’ll need:

  • Your Account SID. It starts with AC and is on your Twilio console’s home page. Use it as the account number.
  • Your business name and address.

Twilio doesn’t use a port out PIN, so leave that field blank. Keep the Twilio account open and the numbers on it until the port finishes.

#Numbers with another carrier

You’ll need:

  • A bill from the last 30 days that shows the numbers (PDF or a photo is fine). Some carriers ask for one.
  • Your account number with that carrier. It’s on the bill.
  • Your port out PIN. Mobile carriers always ask for one. Get it from the carrier’s app or support line. It’s often called a transfer PIN.
  • The business name and service address exactly as the carrier has them. No PO boxes.

#Fill in the form

In Ready, open Numbers, choose Port numbers, and fill in the numbers and the details above. Tick the letter of authorization to sign it. That’s the last thing you do. Each number is billed at the regular monthly number price from the day it lands. Most ports finish within 1 to 3 weeks.

#While the port runs

  • Your numbers keep working. They stay with your old provider until the port completes, then move to Ready on the day we confirm the port is done.
  • Don’t cancel or release them. A released number can’t be ported. Cancel your old service only after the port finishes.
  • Keep the details matching. The carrier checks the name and address on the form against your old provider’s records. A mismatch is the most common reason a port gets rejected.
  • Want to start now? Get a new number in Numbers and use it until yours arrive.

Moving everything from GoHighLevel? GoHighLevel setup has the whole order.